Shipping policy
At PHILLIFE, we are committed to delivering fresh New Zealand seafood to customers around the world with reliable, transparent, and secure logistics services. Below is our official shipping & delivery policy for all international orders.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To ensure the freshness and quality of our seafood products, we arrange packaging and shipment promptly, minimizing your waiting time for a fast delivery experience.
2. International Shipping & Delivery Time
We provide worldwide international shipping services. Standard international delivery usually takes 7–14 business days, depending on your destination country, local logistics efficiency and customs clearance progress. For urgent orders, you can choose our expedited rush shipping option at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on the total weight of your order and your shipping address. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. We have no hidden charges or extra fees, ensuring full pricing transparency for every order.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or local clearance fees, which are determined and charged by your local customs authority. These additional charges are the responsibility of the order recipient.
We highly recommend that you check your local country’s import regulations and relevant tax policies before placing an order to avoid unexpected extra costs or delivery delays.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adoptfood-grade, shockproof and fresh-keeping packaging materials for all products. Our customized packaging can effectively protect seafood products from extrusion, damage and temperature changes during long-distance transportation, fully guaranteeing product freshness.
For high-value orders, we provide optional shipping insurance at checkout. You can select this service to get full transit protection and enjoy a more worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and items upon delivery. If you find package damage, leakage, severe deformation or abnormal products, please take clear photos, refuse to sign for the package, and contact our customer service team immediately.
If you find any product quality defects after signing for the order, please submit a service request with relevant evidence to our support team within 48 hours of delivery. We will verify the problem as soon as possible and provide reasonable solutions including return, exchange or compensation services.
7. Customer Service Assistance
If you have any questions about order processing, shipping progress, customs clearance, freight charges or after-sales problems, our professional customer support team is always ready to help you. We will reply to your inquiries in a timely manner and solve your problems efficiently.
Thank you for shopping with PHILLIFE! We keep optimizing our logistics and packaging services to deliver the freshest New Zealand seafood to your door safely and quickly.